Archive for category Future of Work
Social Business Isn’t Dead, It’s ____________
Posted by cheuer in AdHocnium, Future of Work, Insytes, Leadership, Social Business, SocialMedia, The Noble Pursuit on January 29th, 2014
Here at IBM Connect 2014 in Orlando this week I’ve had a epiphany. Or perhaps, I should say that I have actually come to face the facts I have long known to be true, yet tried to forget. Or rather, I tried to ignore the facts by imbuing my support for the bigger idea that is Social Business, with a greater aspect of my soul, and my aspiration for improving humanity. Yes, I still have aspirations for a smarter planet, a smarter workforce, a smarter city and a smarter, more informed citizenry (h/t to our friends at NPR as well as IBM there). But Social Business was barely ever alive, so it isn’t dead, it’s just a marketing slogan.
No, this does not mean that I am disavowing my claims from my earlier post, “Social Business is Dead, Long Live What’s Next”. So, if you are one of the zealots hoping I have had a change of heart, you will be disappointed by what’s written here, yet I will encourage you to read on despite our disagreement. I suspect we agree more then you may even know, yet are still clinging hopefully to the symbols of these two words and the higher meaning it portends.
What I have come to realize by listening to sessions here, talking to consultants, asking analysts and speaking to real world users of the suite of technologies IBM calls Social Business is what many have known all along, and what few evangelists are willing to accept: Social Business isn’t a solution to a company’s problem; it is an aspiration. Hence, the need for such energetic and strong willed evangelism. As I came to realize long ago, great products aren’t sold, they are bought. Which is why advertising is the tax companies pay for incomplete or poorly designed products. (let’s leave aside solution selling from this discussion for now please, as that is different)
When I recommended to my colleagues at Deloitte Consulting, at the start of my job in early 2011, that we pursue Social Business as our focus, instead of Social Media, it was based on an assumption I had made and an understanding that social media was the realm of creative and communications agencies more then consultants. It was an assumption that I now realize was only partially correct, which was based on an incomplete understanding of the facts I used as the basis to make that recommendation. Yes, I made that decision in large part because of the marketing muscle and might that IBM was putting behind Social Business as much as their prior success touting eBusiness, but it’s also based on what I learned from advocating and educating people about Social Media.
At the time, I argued that we needed to call it SOCIAL media and not new media, and not, as my friend and respected colleague Steve Rubel argued, to just call it media. My reason was that we needed to accentuate and call attention to what was different about it: it was social, involving people sharing, and participating in conversations in public spaces. It has taken about seven years since those arguments in my opinion to reach the point that we can actually mostly just call it media now (though I am not opposed to calling it social media), but surely that realization has been evident for many months if not longer to many of you.
Perhaps with Social Business, the cycle has accelerated and we have reached the point where extra differentiation or attention on the social aspect isn’t needed even faster then before. The one thing I keep hearing in the keynotes, in the hallways and in my discussions with leading analysts is that most of what we are talking about is just BUSINESS. It was always intended to be about the new way we should be doing business. It was abut leaving behind the exploitative ways of old to embrace more efficient, more effective and more human aspects underlying the engine of our economy.
To this end, we do need a label, a symbol or a banner to rally behind; hence, we do need to call it something. That was really the point behind my Social Business is Dead post, to seek out and perhaps discover a better phrase. But none have materialized, and no appropriate alternatives that encompass the ideals has been suggested yet, though several exist which are at least partially true. This is why I don’t mind if we keep calling it Social Business. Or, that you might call it the Postdigital Enterprise. Or, if we talk about operating in the collaborative economy.
There are probably few things I wouldn’t want it to be called, but my mind is mostly open. It’s a big transformation for the world, and that requires a big tent where thinkers and pundits and leaders can connect the proverbial dots and go about letting people see it as they do from their perspective, calling it whatever makes the most sense to them.
Leaders, particularly in large, conservative, publicly traded companies are not ones to buy something because they’ve been told it will make them feel better, they want solutions to their problems and clear proven advantages that will help them grow profitability and market share. But still, some very smart people I have met and have known still think a social business is one that participates in social media spaces effectively with their customers, responding to tweets that might otherwise tarnish their reputation if they aren’t there fast enough. Truth is, as it has been designed, social business is much more then that – it is, as several speakers yesterday said proudly, “not something you do, but a way you are”.
As I talked with colleagues here this week after I realized Social Business isn’t dead, it’s a marketing slogan, there was some head nodding and some very light resistance – but not much. There is nothing inherently wrong with that, and while it may be off-putting to some, it is actually just a label applied to a view of how the world should operate for the benefit of everyone, where organizations work to create shared value for our society. One society, under god, with liberty, justice and equal opportunity for all.
And in that spirit of freedom, I won’t mind if my colleagues and friends keep calling it Social Business, as even I do from time to time. But I will be on the lookout for a better symbol and phrase for the foreseeable future. Because as those speakers has been saying, and as I have been hoping, its more then a set of tools, its a way of being that is different than most managers in the old world can even comprehend.
That is worthy of our efforts, and worthy of marketing dollars to help shift that change, but its also worthy of us going way beyond the marketing, the messaging and the dogfooding, to find ways to help more leaders wake up to the new world order. It requires us to convene conversations that really matter like the one I had with Rudy Karsan in the press conference after Monday’s opening general session. (will share audio shortly)
What it takes is more conversations like the one we will be hosting at our next Work Hackers Salon later in February with Charlene Li at Altimeter Group’s Hangar. If you are in the Bay Area, I hope you can make it to talk to us about the fight of our lives, the fight for defining the future of work and ensuring it has a bigger soul that will drive an even bigger wallet.
All I want for Christmas is a Rockstar Developer
Posted by cheuer in Alynd, Future of Work, Personal, Social Business, SocialMedia, The Noble Pursuit on December 24th, 2013
I still want peace on earth too, but in order for me to contribute to that lofty goal, what I really want, well, what I really need, is to find a lead engineer to join Alynd as a cofounder who can code in their sleep and solve complex problems with elegant poetry. As long as I am asking Santa, I might as well ask for the stars and the moon, right? It is after all, the only thing I really want this Christmas, though I will take it as a New Year’s present too of course! Or even Valentines day if I must, but it would break my heart if we haven’t found true love by Valentines day.
Here’s the kicker, and the present that I can offer the universe to even out this very selfish, business related Christmas Wish. Up until now, my company has really been focused on finding and locating our team mates in the bay area, but the war for talent, even at the startup level, is so fierce, Bill Sanders, Rawn Shah and I have decided that we are going to build a next generation organization ourselves. So instead of centralizing everyone in the Bay Area, we will work as a virtual, distributed company. As such, I am seeking a rockstar developer / lead engineer who will be able to work from home, somewhere outside the valley from across the USA and even up in Canada.
After speaking to my friend Chris Kenton of SocialRep.com and learning how he operates his distributed development team, I was fascinated. When I read Scott Berkun’s The Year Without Pants, I was becoming a believer. When even my friends and ‘family’ asked me to fill this particular role and complete our MVP before they would invest in Alynd, I realized it was time to rethink our approach to recruiting for this position. You see, other startup friends, recruiters, venture capitalists and even our advisors have not been able to help us find someone – in fact, many are in the same situation themselves. With bay area developers asking for and getting $200k each, even those with barely any real world experience, it just makes establishing a headquarters for operation here nearly impossible. It is truly the big leagues, a near equivalent of professional sports. So unless you are the code developer equivalents of Lames, Wade and Bosh, or participating in one of the incubators, its really tough.
So we decided to look at things differently. We realized we should be ‘dogfooding’, not only with our own Alynd Software as a Service, but with the networked organizational and operational structure we see as the future of business. So recently we began to explore what that organization would look like, and it seems like the smart choice is to find team mates to join us who had a balanced, happy life already, who could contribute value to our company from wherever they were happiest. Then, as Chris Kenton does with his SocialRep team, we could get together every 4-6 weeks in person somewhere for a sort of ‘sprint’ in agile terminology.
Recently, Bill and I traveled to Tucson to do the first of what we are calling our regular “Alynements” with Rawn, working for 4 days together focused on how we were going to operate our private alpha release and early sales cycle. We talked product road map, debated the merits of different facets of our ‘big story’ and bonded a bit more too. I can’t wait to actually use our software for the next one we will be doing in February.
Hopefully, if I get my Christmas Wish (perhaps with your help if you forward this to a friend) we will be able to make someone else’s Christmas a little brighter too. So who are we looking for, besides someone awesome who lives outside the Bay Area?
Ideally the right person will have had some bad experiences working inside companies that struggled to build a positive culture and had difficulty collaborating across boundaries inside their traditional silos. They will be frustrated with the state of the current tools we have been given for collaborating and communicating as part of work, and they even realize that social technologies aren’t quite doing it right yet. Having some experience building social software, for individuals, small teams and large enterprises would be a huge plus though. Prior experience working in a startup would be a must, as is crazy proficiency with virtual team situations, as well as having a very dynamic, questing disposition. More details and a link to apply can be found over here on Social Media Jobs.com.
Given that Alynd hasn’t yet raised any money, though we are on Angels List and hoping to do so in early 2014, the right person would ideally be working the next several months largely for equity with a minimal salary to start, moving up quickly as we grow.
One thing that is essential to understand is that we really need someone who can not only manage themselves, but someone who can see problems and opportunities before they arise, and move towards them without needing us to tell them – a true self starter. In this sense, there are two ways we could go with this position, a rockstar full stack developer who can spit out code as easily as rhymes; or an engineering team leader who can build out a team while still actively contributing to the codebase. Ultimately we need both…
So it’s Christmas eve day, and while I am here with my wife’s family enjoying some rest and time together, I am still of a singly focused mind – how do we bring the vision we have for Alynd into the world? What can I do to make us successful? How can I give this great gift to the world?
Simple. I need one thing that you, my friends, colleagues and family can give me. All I want for Christmas is a Rock Star Developer. There has to be someone living in the US, who is the perfect fit. Please share this and help me find them.
And then enjoy the rest of your Christmas with your family and friends, like I am going to do for the next 36 hours. See you on Facebook in the meantime with everyone else…
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NOTE: I want to make a special request to encourage female engineers to submit their resume’s for consideration. We believe that the success of our software will ultimately require a truly diverse team, from different genders, religions, cultures and backgrounds. Why will become apparent should we interview you.
The Social Business is Dead Conversation Continues
Posted by cheuer in Future of Work, Social Business, Unconferences on October 30th, 2013
I was humbled to see that my “Social Business is Dead! Long Live What’s Next!” article on Brian Solis’ site struck a chord with a lot of people, igniting conversations around the web, inside big Social Business vendors and in online communities. It was shared in a positive context over 1,000 times, but it also seems a few people saw the hyperbole of the headline and didn’t read any further. Some friends like Stowe Boyd, even accused me of not understanding the difference between social media and social business – despite the fact that he knows differently from direct personal conversations, and from my work to define both concepts over the years in conversations just like this one taking place now about the future of work.
It is unfortunate, but not uncommon, to deal with these sorts of less than flattering comments in the egosphere of social media. Today more than ever, what we need for us to move forward is respectful and honest dialogue where we can discuss underlying concepts without unnecessary personal barbs. My post was about much more then marketing or memeology. It clearly wasn’t about social media in the external or marketing sense. A thorough reading of the lengthy article demonstrates I am most interested in hacking away at the underlying problems to develop new models for this new age.
Language is but one, albeit important, part of my Social Business is Dead post. The language we use must reflect our deeper intention and must resonate with its intended audience. In this case, the people who decide where to invest their organization’s capital was foremost on my mind. Words can divide us or unite us. They can inspire us or dampen our spirits. They can lift us up or cut us down. They can also describe a very complex idea, in seconds instead of hours, if you share a cultural or historical context with the writer, or if the concept can be readily conveyed through other devices and metaphors.
This is why we have talked over the years about the need for the back and forth of conversation to create understanding. Reading a phrase or a sentence is often not sufficient to understand where someone is coming from or where they are seeking to go. This is also a problem with our sound bite driven news cycles and those taking other people’s words out of context to make one position seem stronger at the expense of another. If we truly care about driving forward positive outcomes for an organization, an industry or even society, we need to engage in respectful dialog with each other. We need to create an opportunity to really HEAR what someone is meaning with their words instead of passing it through our own biases and filters and distorting their intention and meaning.
It is for this reason that I made a call for leaders to come together in my post on Defining The Future of Work at the Work Hackers Summit. It is time to convene those who are using different language to define the future of work to create a compelling vision, discuss our differences, and find common ground to be stronger together then we are separately. Whether you are talking about Enterprise 2.0, Social Business, Responsive Organizations, Agile Business Enterprises, The Future of Work or any other term du jour, we are all mostly aligned around common outcomes using different language and different distinctions. Whether you use a combination of a Symposium and Open Space like we will be doing with the Work Hackers Summit, or you participate in a Chautaqua like Boyd suggests doesn’t matter. Coming together is what matters. Learning what methods work best in which situations for achieving key results matters. Spreading and sharing our success matters. Convening a diverse set of perspectives in respectful dialog matters. And what matters most to me, as with Social Media Club previously, is helping more individuals realize their power to fix what is broken and to create greater value for themselves, their employers, their clients and society.
So What Was The Real Point of “Social Business is Dead”?
The point I was trying to convey in my article on Social Business is Dead was in part about the language around Social Business losing its power and allure, but ultimately about the need for an easier to understand vision for the future of work, to define it’s unique characteristics and to collaboratively work together on the development of a map on how we get from here to there. It was also, in part, about a need to inspire and empower more individuals to find courage to hack work – to fix what is broken, and to strive to adapt the world to us ‘unreasonable’ people. It was also, obviously, about saying something a little controversial to expand the conversation I’ve been having with consultants, technology vendors, VC’s, authors and senior executives over the past several months.
In Boyd’s piece, he puts this in different terms saying that “Social Business isn’t Dead, But It Isn’t Enough Either”, in part supporting my underlying position while debating my headline. While I am grateful that he would respond directly to me in his blog post and share it with his readers, it is strange that he didn’t seem to disagree with my “Social Business” being dead position when I spoke with him about it at the Work Revolution Summit in September.
What I know, and you know if you are reading this, is that the world has fundamentally changed. The connected society in which we now live is markedly different from the post-industrial one. Organizations have to change structurally, operationally and technologically. More specifically, they need to recognize that, in Bill Jensen’s words, “humans aren’t resources, they are assets and should be treated accordingly.” But ultimately there is so much that needs to change in light of our recent technological and sociological advancements, it is nearly impossible to address all of it in a single post or even a single book.
In today’s world of business, EVERYTHING MATTERS, and there is no simple string theory yet to describe the future state we seek. Which is why I am calling for us to come together at the Work Hackers Summit in early February 2014 (details TBA) to talk about it respectfully with one another. We need more entrepreneurs to develop new tools for self management as I am doing with my new startup Alynd. We can shine a light on the things that are no longer working inside large organizations and small ones as I did during my time at Deloitte. We can each contribute our insights from our experiences and make a bigger difference together.
What I know is that the organizational structure needs to change. The way the organization is governed needs to change. The way we work together needs to change. How we create value needs to change. And yes, how we talk about it needs to change too.
What I also know is that none of this might happen until there is total collapse of the corporate structure or the socioeconomic environment in which we operate. I am hopeful this need not be the case, but we have seen this happen to countless industries as demonstrated in Mary Meeker’s Internet Trends Report for 2013 where she points out how the mighty have fallen and our need to rethink everything. This revolution needs to come from the bottoms up AND the top down, everyone, from every perspective needs to rethink what they are doing and why.
What I tried to convey, and what many people who read the entire Social Business is Dead blog post realized, was that there is a need for action. That leaders, change agents and work hackers alike need to find courage, tell the emperor he has no clothes, embrace failure, and continue to try and fix things. As I said in my closing paragraph:
Your assignment, should you choose to accept it, is not to get caught up in the words, but to connect with each other and figure out how to re-imagine our broken corporations and set about trying to fix them. Fail fast, fail often and find the greatest success possible.
I tried to get a lot of the points I saw as leading us to our future into my post, perhaps I just used too many of them.
I tried to paint a picture of the pain so many people are experiencing inside their broken organizations and to explain why the most talented are fleeing big organizations.
I tried to explain that the word “social” is not the word that is inspiring leaders to invest in better models, better processes or better people.
I also explicitly stated:
While I believe Social Business’ time has come and is now gone, I still am one of the believers. The idea, the need and the opportunity are simply too huge to ignore. Words are powerful. Words are important. But the idea is too big, the pull too strong and the need too great to be held back by the failure of two words to win the attention and budgets of corporate leaders.
Thankfully, my article resonated with many people and seemingly only turned off a few.
From my perspective, it is great either way because we need the conversation. Don’t let the debate or debaters distract you from what really matters. It’s not what I say or do that will change your world. It’s not what anyone else says or does. It is what you do. It is what you say. And as I close again, I will cite one of my heroes who has lifted myself and many others… as Howard Rheingold says “what it is –> is up to you!”
The Employee Centric Corporation and the Birth of the Employee Agreement
Posted by cheuer in economy, Future of Work, Insytes, Leadership, The Noble Pursuit on September 20th, 2013
Today (Friday September 20, 2013) I am in New York City participating in the Work Revolution Summit. While I have many professional and personal reasons for participating, not the least of which is our new Social Business SaaS company Alynd and our desire to fix what is most broken with work, I am here focusing on one big, yet simple idea. That the shift in the balance of power we are experiencing as consumers in our relationships with brands will soon be coming to our work lives and the relationship we have with our employers.
More specifically, I believe it is time for us to go beyond the constructs of the employment agreement and begin to embrace a new vision for an employee centric corporation. A simple, yet profound movement in this direction is the creation of an employee agreement that makes plain the more important aspects of the employee-employer relationship from an employee centric point of view, instead of a liability limiting corporate perspective.
The employee agreement is designed to make visible each employee’s purpose at work, defining who they are, what they can uniquely contribute and what they expect to be doing in the time they devote to the corporate mission. This should not be written in legalese, but in easy to understand, plain English. It should be openly and transparently shared internally with other employees, and in some cases, perhaps even publicly. It should be written in such a manner so that every other employee may not only understand their purpose and motivations, but also understand their strengths and what activities they personally expect to be doing at work each and every day. If you have every participated in a team sport, this may sound familiar to you, it’s what we do to win – work together, aligned towards our common goals in mind, body and soul.
If you are an individual change agent who wants to ignite this part of the Work Revolution but don’t know where to start. Here is something you can start today, right now in fact. The concept of the employee agreement starts out as a simple post to your intranet, employee forum, social network or blog that answers the questions: Who am I? What unique value can I contribute? What is expected of me? and Why am I here?
This isn’t a new concept, it is a new call to action for doing something meaningful about it without requiring permission or systemic change. Bill Jensen, change agent and thought leader on the future of work has long called for a New Work Contract. From his perspective, he sees the new work contract as an asset revolution. Employees (aka humans) aren’t just resources to be managed, but their time, attention, and ideas are assets. With the new work contract, like all assets, employers must respect the intrinsic value of those assets and provide a proper return to their investor.
In Bill Jensen’s “Work 2.0: Ten Year Report”, he found that business is “at war with its workforce”. Executives may not feel that this is the case, but ask any cog in the machine that is a big corporation and they can not only validate this sentiment, but provide story after story from their experience that supports this finding.
It may be hard to remember, but it wasn’t always this way.
In the not too distant past, the corporation served a central and lasting role in people’s lives. At the birth of the industrial era, there were ‘company towns’ built literally to house the employee population near factories and provide for their needs. As recently as the 60’s and 70’s, there was the notion of the ‘company man’, where an employee invested their entire lives working for one company that helped them develop both personally and professionally. They looked after each other with the utmost loyalty. The employees looked forward to getting their watch and their pension plan on retirement, when they could finally relax and move to Florida. More recently, this has become less and less true, while many employees continue to hope for the best.
Over the past few decades, there has become an increasing understanding that we are each CEO’s of our own careers. In the modern world, we each need to take responsibility for our prosperity both professionally and personally. Of course, there is still professional development opportunities in many companies, where they pay for training with important skills, send key employees to conferences to learn the latest techniques of their profession, and may even put them into an executive MBA program – if they have been recognized as being ‘management material’, and are willing to exchange a few more years of their life as part of the reimbursement. Unfortunately, for the average employee, they don’t see these sorts of opportunities for growth. Instead they go through the motions of setting professional development goals when that time of year comes around, telling their managers what they think they want to hear instead of telling them what is really in their hearts and minds.
Indeed, many professionals have taken this advice to heart and left their corporate jobs in pursuit of greener pastures. During the dotcom boom, as with the “forty-niners” of America’s westward expansion, many courageous souls left comfort and security behind to pursue a chance to strike it rich. Over the past few decades, an increasing number of knowledge workers have taken their careers and their futures into their own hands to become independent consultants, to spend more time with their families, to start their own businesses, to begin early retirement, to serve their communities, or to pursue their other dreams.
In short, there has been a great migration of the best and brightest talent away from the corporation. The idea that employees might have jobs for life is now a distant memory. They have lost faith in the corporation as companies and their leaders have proven they don’t really believe ‘that people are their greatest assets.’ Worse, most leaders have created strategies and policies that prove they don’t trust their employees as far as they could throw them. This challenge is perhaps more localized to the US, but the pace of this migration is increasing as more and more talented professionals realize that many of their so-called leaders are incompetent at best and sociopaths at worst.
As corporations have demonstrated their preference for at-will employment, many of their leaders have also clearly said they care more about shareholders and their personal bonuses then they do about the well being of their employees and the markets they serve. This is natural of course, because just like Pavlov’s dog, they will act in the manner in which they are rewarded and avoid the behaviors which cause them pain. Even though competitive strategy guru Michael Porter has pointed out the need to think about prosperity over profitability and shift our focus to creating shared value, it’s not a topic that has reached many boardrooms.
Further to this point, we have read recently that many corporate leaders see people merely as a ‘cost’. To some, they are merely resources, and not recognized as human beings. For too many leaders in the elite towers of power, ‘human resources’ are fungible, easily replaced by less expensive, and less experienced, humans, thus enabling greater profitability (and ensuring their personal bonuses). While people may be equal under the law and god, they are not fungible, each is unique and each brings a unique value to the work they perform, and to the dynamics of their teams. Just ask any manager that has tried to hire a skilled replacement for one of our aforementioned workers that promoted themselves to CEO of their own career.
At the same time we have seen incredible gains in productivity over the last several years. While they are surely driven in part by technological advances and other gains in global market efficiencies, I believe that there is another driver. There is a fear among those who remain in the corporation, who have not yet realized they are their own CEO, that the proverbial axe may fall at any moment, leaving them without an income and without security for themselves and their families. They have less resources, but put in 120% effort in order to keep their jobs, and hopefully get a promotion and/or a raise, which often times simply doesn’t come. Worse, some of these individuals do not have ‘new world skills’ as they have been too busy working as cogs in the machine, sustaining the status quo, and trying to look after their loved ones, their communities and their own personal interests.
These symptoms unfortunately speak to a more fundamental unraveling of the status quo of the socioeconomic foundations of our society that is creating a future that few senior executives are able to comprehend, and to which even fewer will be able to adapt. Meanwhile, individual employees are being forced to adapt to a world of constrained resources and increased expectations. Over the past several years, their personal technology became vastly superior to that provided by their employers. So they started bringing their own devices to work, raising expectations and demands on their IT departments. Douglas Neal and John Taylor of Leading Edge Forum identified this “Consumerization of IT “as an emerging trend over a decade ago, and yet many corporations are still in reactive mode, with many treating it as if it is a foreign and unworkable concept.
Now there is not only more access to thousands of channels of entertainment, but access to more information, from media outlets, from trusted friends and from familiar strangers. All available on demand, in real time. The advancement of our connected society has been reaching into all organizations, of every size, from every sector. Still, few corporations have been quick to embrace the idea of becoming a connected company or deploying social business technologies. Even as their customers, and the dollars they provide as their wellspring of life, demand it of them.
As Dell Hell and many other examples since has shown, this demand is not one to be taken lightly. Corporations have been forced to respond, with few prepared or willing to embrace it as an opportunity, and the majority being reluctant to even consider its impact on operations beyond the use of social media as another marketing and support channel. Even still, brand managers are perplexed with their new roles in a world where they fear that the consumers control their brand, and their jobs by proxy. The truth is that this idea is a misnomer. Consumers don’t control the brand, but they do help shape it, and they have a greater degree of influence on how others perceive the brand then ever before. Ultimately, the corporation controls whether or not they are delivering on their promise and whether or not their marketing and communications efforts are an accurate reflection of the reality of the brand experience. This is what has actually changed. The market will not be deceived through false statement and exaggerated claims in a connected society. In this way, both the consumer and the corporation share control of the brand.
Fundamentally, in the market itself, we have recognized a shift in the balance of power from companies to their customers. If a company, or a disgruntled customer service representative unhappy with their employer, treats a customer poorly, or has a policy that is clearly unfair, that customer is likely to turn to Twitter or Facebook or their blog to complain. Whether they have 5 or 500 or 500,000 followers may indeed change the speed and nature of the response, but increasingly, they may actually get a response that is different than if they had called the company’s customer service line, waited on hold for 30 minutes and gotten nowhere.
While we haven’t seen this shift occur widely in the employer – employee relationship just yet, I contend we stand on that precipice. This is certainly the case in Silicon Valley, where rising salaries, benefits, flexible work schedules and seemingly outrageous perks are the norm. In fact it has gotten so ridiculous that it is nearly impossible for new companies to recruit top programmers in the valley and many are actually considering setting up development in far away cities. Of course, the developing world sees this as an opportunity, with outsourced software development being performed in Russia, China, Poland, Chile, India, Phillipines, and other far flung corners of the globe.
The war for talent is a complicated issue. The need for corporations to win this war is obvious. If you are to compete in a world where invention and intelligence are your best weapons for winning market share and earning the trust and loyalty of customers, it is a war that must be won. Hence the win at all costs approach of the largest companies in the largest markets, and the very visible way in which top talent is disproportionately rewarded.
But it’s not all about perks and cash. For an increasingly growing number of employees, it’s as much if not more about connecting with a deeper purpose in their lives. As with consumers who are making purchase decisions based on how green or socially responsible a company is, employees too are now choosing employers who are more closely aligned to their purpose and their interests. Those who realize they are the CEO’s of their own careers, but who dislike the multitudes of hats they must wear as an independent contractor, are seeking enlightened employers where they can earn a good living while living true to their purpose. Organizations who are realizing this and building organization structures and policies to attract and retain top talent are winning. Dave Gray in his book The Connected Company calls out many examples; among them well known names like Amazon, Semco, Nordstrom, SAS and Whole Foods.
While not all corporations are able to adapt fast enough to this changing world, there are some simple steps that can be taken in the right direction. An invaluable first step is recognizing the importance of purpose at work, and nurturing employees to find and connect with what matters most to them. There is no place where this reality is seen more clearly then at Zappos, where they cultivate individuality by helping employees realize as much happiness and success in their life away from work as they do at work. While many more, like my former employer Deloitte do this through sabbaticals and integrating community service opportunities via paid volunteer programs and pro-bono services, there are other simple ways this can be accomplished.
As mentioned at the onset, there is a very simple step that anyone can take right now towards bringing their purpose to the forefront of their work. It requires no permission, and should not require forgiveness. First, you must do the somewhat harder effort to get clear about what your purpose is, so you feel it as your truth as much as you can intellectualize and rationalize it. Then you merely need to share your purpose with others inside, and potentially even outside of your company. Share it on your internal employee profile, across the enterprise social network, in speeches at all hands meetings, and most especially in more intimate settings with the teams on which you work.
This is something I did personally while working at Deloitte Consulting, and it really felt incredibly liberating. While I can say that it shocked some, it also generated a great deal of trust and respect for my willingness to be transparent, and to be so clear in declaring my purpose for why I was working at the firm. I made it clear and stated plainly that I had taken the job at Deloitte for two reasons. First was a matter of urgency, I took the job to advance their social media and social business efforts because I needed the money. After several years running a non-profit community organization, it was time to find financial security, pay off my debt, and get into a position where I could once again become an entrepreneur.
But money alone was not my purpose, just a reason and an impetus. What moved me to choose Deloitte over several other options was a desire to have a front row seat to the great restructuring that would allow me to understand how large, traditional organizations were adapting to the great restructuring being forced on them by the advent of our connected society and widespread market adoption of social technologies. More importantly perhaps, was getting a chance to help them with that transition, to convince them of the necessity and opportunity. While a few scoffed at these statements and fixated on my stated financial need, those who came to know me, who heard the passion and truth in my voice, realized that it was a deep desire to be part of the change I have long sought to see in the world.
In this way I earned the respect of many, particularly the large millennial work force at Deloitte. Not only for the higher purpose I had communicated, but for my willingness to state it so clearly and openly. Regardless of what your thoughts may be on the recent millennials at work discussion, I can tell you with absolute certainty that what they and all other members of our work force want is to be told the truth. They crave someone who will shoot straight with them and not pretend that a challenge or unpleasant fact is untrue when it clearly is. They also crave leaders who can inspire and support, not managers who will nitpick and obfuscate.
I did more then declare my purpose at work though, I also declared what I did well, and what I did poorly. I made clear who I was, as a human being, as a member of the industry I helped cultivate and as an employee of the firm. It gave me back a great deal of energy I would have normally wasted, because I was able to be myself and not pretend to be what I thought others expected of me – I didn’t waste emotional energy being someone I was not. While in some cases it didn’t necessarily serve my better interests, it freed me to live my truth, to give my best and to find greater meaning everyday. It also kept me connected with that purpose on a regular basis, staying focused on why I was there everyday, enabling me to get through the rough days and really celebrate the great ones.
This experience got me thinking about the nature of the employment agreement, and how it defined the legally necessary aspects of the contract designed to protect my employer, and how little of the employment agreement was designed to serve my interests. In fact, while I negotiated a salary that was to my liking, none of the other terms of that agreement was negotiable. The rest of it, from intellectual property assignments, to sick leave and benefits, was a take or leave it proposition as it is in virtually all large corporations. Now, to be clear, Deloitte has awesome benefits (really) and there was little I would seek to be changed in that regards, so I willingly entered into the agreement with a full understanding of its terms, even the few with which I disagreed. This point is being raised relative to the general nature of the employment agreement itself rather than a complaint with the one I signed.
Ultimately, what I realized was that the shift in the balance of power, the war for talent and the coming changes to the structure of the corporation will necessitate that the employment agreement, and how we enter into it, will change too. While corporations will fight back saying they can’t efficiently manage different contracts with different terms for each of its employees, the current state of compliance by fiat will not survive as it is in the future of work. Soon, I hope, we will reach a tipping point where there is a true balance of power between the employee and employer that is more the norm then the fringe.
The employee agreement expects the employee to fully and deeply answer the questions “Who am I, why am I here and what value can I offer others with my time, experience and ideas?” By making the answer visible to others, and enabling them and their employer to enter into a truly two-way relationship, the employee will not only be better aligned with the company, but also with other employees. In this way, while they are getting their work done and contributing their unique value, they are also able to connect more directly and consciously with their purpose for entering into the agreement, increasing their level of engagement, increasing their value contributed and decreasing their emotional energy wasted.
While the idea of the employee agreement template I suggest here is a simple one, where we collectively go from here, remains to be seen. In fact, I look forward to your thoughts and comments here so that we might together begin to redefine the employee-employer relationship. If we begin to take these small personal steps, we can all begin to better see our colleagues at work and improve our collaboration with each other. In this way, through these straight forward but powerful questions, we might not only be able to make our work more meaningful, but we might just find a better path to living our lives in alignment with our unique purpose.
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