I don’t want this blog to become a place that only complains about crappy customer service, but after reading this article about an annual survey on the airline industry, I wanted to share the bad news with you. While there were not major revelations in the survey, this particular nugget was satisfying at least, because it shows I am not alone in being treated poorly by them.
Southwest Airlines had the lowest rate of complaints, 0.18 per 100,000 passengers, while US Airways had the highest, 1.86.
JetBlue was of course the favorite (and I agree), but I was a little surprised to hear that AirTran was one notch ahead of Southwest. In the past, I have purposefully avoided AirTran, even when they were cheaper because I had thought they were not up to par. In the future, I will at least consider them, though my loyalty is now clearly to JetBlue, with American close behind because of my gold status and membership in their Admirals Club.
Unfortunately, this weekend I am flying US Airways for my Boston trip (actually America West planes). We need to be more budget conscious, and I had to use the $190 credit we had leftover from that little incident I wrote about back in November. I was grandfathered into gold status with them last year before our problems with them, so perhaps the experience won’t be so bad after all.
