Chris Heuer's Insytes

Now, I generally like Technorati and the people behind it. Which is why I emailed both Tantek Celik and Dave Sifry over the course of the last 2 weeks to see if they might be able to explain why this is so far off. But they never responded and I am finally going to write about it. I have written about their problems before, last year when we realized there were problems with technorati on many levels. They have since culled their staff, increased their server capacities and supposeduly fixed a lot of problems, but it seems that it has not by evidence of the screen shot here and the link to a search for this blog.

Technorati says that my Rank is 305,618 (14 links from 10 blogs), but right underneath it says 150 links (which is actually a lot less than what is out there really) and that it was last updated 112 days ago, even though I updated it the other day and do ping them from this blog when it updates with a new post.

Now it might be just my vanity, but given Dave Sifry’s folksy story about the reason for building Technorati being to serve his vanity, he should be more conscious of making sure it is accurate. Or perhaps responding to emails from people on the Z List, or C List, if I may be so bold…

Are they ever going to become a reliable source for the blogosphere’s search and influence needs?

I decided to write it up after my podcast interview with Rick Klau today about proactive customer support and how companies should be dealing with reputation management and engaging with their customers. I gave them the chance to respond to me directly, but they did not. If this was Feedburner, I would have heard from them and it would have been fixed by now, but clearly Technorati is no Feedburner.