Archive for category Speaking

Chris Heuer Speaks: Customer Service is the New Marketing

Chris Heuer is leading a workshop at the Customer Service is the New Marketing conference on February 4, 2008.

During lunch Chris will join several others (including good friends Jeremiah Owyang and Deborah Schultz) leading workshops on how companies can build closer relationships with their customers. Chris’ workshop focuses on how to move beyond the transaction to satisfaction – using knowledge to empower customers and turning customer support from a cost into an investment across the customer experience lifecycle. Chris will discuss his methodology for marketing after the sale – how to better educate customers so they get the most enjoyment and satisfaction from a company’s products or services.

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Chris Heuer Speaks: Frost & Sullivan Marketing Conference

On January 15, 2008 Chris Heuer sat on the “Harnessing the Power of Blogs” panel at the Frost & Sullivan Marketing Conference. The panel discussed key questions including:  How do you think strategically about blogging?  How do you make it fit into your business strategy and planning? What are the specific strategies and tactics you can use to make your blogging program a success? What are the content strategies and tactics you can use to make your blogging program a success?

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Chris Heuer’s Upcoming Speaking Engagements

Once again, it is speaking season, or rather, it’s conference season and I am grateful to be speaking in a few different cities here stateside (still looking for some European opportunities so I might be able to give my wife a working honeymoon – just kidding honey, no work on the honey moon 😉

Thanks to my good friend, and fellow “air-man” Shel Israel, I am on a panel tomorrow talking about Blogging’s impact on the corporation at Frost & Sullivan’s Sales and Marketing MindXchange. I will be in Phoenix for two days, Monday and Tuesday Jan 14 & 15 but unfortunately no time to meet any of my friends from Social Media Club Phoenix

On Monday February 4 I will be joining my brothers in arms at the Customer Service is the New Marketing conference. During lunch I will be one of several people (including good friends Jeremiah Owyang and Deborah Schultz) leading workshops on how companies can build closer relationships with their customers. My workshop will be based on how to move beyond the transaction to satisfaction – using knowledge to empower customers and turning customer support from a cost into an investment across the customer experience lifecycle. In short, I will be walking folks through my methodology for marketing after the sale – how to better educate customers so they get the most enjoyment and satisfaction from a company’s products or services.

Two days later, on Wednesday February 6, I will be leading a short interactive exercise at the ALI Conference on the use of Social Media for Internal Communications. The folks at ALI put on a great event I had the pleasure of participating in during December in New York – very glad to be participating again. There are so few good professional education / conference companies out there, it is nice to be working with a good one. Social Media Club members get a $200 discount by mentioning Social Media Club when registering.

I am really excited to announce that I have been invited to do the keynote at SoCON08 on Saturday February 9 just north of Atlanta, GA. Thanks to Sherry Heyl, one of the organizers, for inviting me down after seeing my ‘closing keynote’ at Josh Hallet’s BlogOrlando. I plan to go deeper into some thoughts I have had over the last few months that extend on my “Business is Personal (again)” presentation. Interestingly, a Wired article I read recently mentioning The Conversation Group’s Peter Hirshberg addressed this same issue. In the Wired article, Clive Thomson wrote “corporations are getting humanized and humans are getting corporatized”. Let’s hope and work for more of the former rather than the latter…

Unfortunately I missed the speaker submission deadline for Danny Sullivan’s Search Marketing Expo, but Social Media Club is proud to be a media sponsor of this great new event series. The next event is being held in Santa Clara from February 26-28, and if the prior event in New York is any indicator, this is a must attend event for any digital marketer. While I am unfortunately going to be out of town, friends of Social Media Club will receive 10% off the registration using discount code SMX10SMC. If you are in Silicon Valley or able to get there, you should make time for this event.

Whew… time for some rest so I can get some more client work done in the morning and some more writing for the book done…

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Chris Heuer Speaks: BlogWorld Expo 2007

Chris Heuer will present “Understanding the Social Media Landscape” with Marshall Kirkpatrick at this year’s BlogWorld Expo. Chris and Marshall will share their expertise in social media, including Chris’ explaining the “Four C’s of Social Media.” Read Rich Brooks’ article on the presentation at WebProNews.

Chris’ slides from the presentation are included below.

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Chris Heuer Speaks: Social Media Workshop, Social Media Playbook

On November 7, 2007 Chris Heuer presented his thoughts on a book project at the Social Media Workshop in Austin, Texas. The presentation, “Social Media Playbook,” focuses on the principles underlying Chris’ book on the rise and significance of social media.

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Chris Heuer Speaks: Social Media Summit NYC

Chris Heuer directed an interactive exercise designed to give conference attendees a better understanding of the new technology tools at their disposal. The exercise he used at the NYC conference can be viewed below.

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Chris Heuer Speaks: CEA Industry Forum

Chris Heuer is sitting on the panel “How to Use Social Networking to Manage your Company and Reach your Customers” at the CEA Industry Forum. The October 16, 2007 panel focuses on “how you can position yourself in the stream with your customers by adopting a participation approach to marketing.”

Listen to the audio here.

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Chris Heuer’s Upcoming Speaking / Travel

Wow – can’t believe how long this has been in draft mode – I am all over the place over the coming months – hopefully we can catch up at some point in person and chat over some chai tea perhaps?

Today and Tomorrow, I am in San Diego on a social networking panel with Geoff Livingston, author of Now is Gone. We are doing a podcast from my room overlooking the ocean very shortly… the panel is tomorrow morning for the CEA Industry Forum.

Next week I am in New York City from October 22-24. On Tuesday night (October 23) I am doing a Social Media Club talk on “Business is Personal (Again)” with Howard Greenstein and on Wednesday I am doing a short interactive session at the Social Media Summit. This is going to be one heckuva trip east. I will also be heading out to New York again the following week for a little networking shindig we are doing on Monday October 29 and will be available in the afternoon/evening for some quick meetings on Tuesday October 30.

I am also going to be down in Austin on November 5 & 6. We will be hosting a Social Media Club conversation on Monday November 5 and then hosting a paid Social Media Workshop all day on Tuesday November 6 sponsored by the great folks from Dell. If you are interested in attending the workshop, use my promo code CHRIS so that I can prove to the other great workshop leaders (Shel Israel, Connie Reece and Kami Huyse) that people actually read my blog! From Austin, I need to leave a few minutes early and head to the airport for an early morning speech with Marshall Kirkpatrick at BlogWorld & New Media Expo on November 7.

I am then attending the Society for New Communications Research Annual Symposium in Boston on December 5-6… Heading into next year, thanks to a recommendation from our good friend Shel Israel, I am speaking at Frost & Sullivan’s Sales and Marketing Mind Exchange.

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Chris Heuer Speaks: Graphing Social Patterns

On October 9 2007 Chris interviewed Tim O’Reilly on his Facebook research at Graphing Social patterns. You can view the video at my other post here.

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Chris Heuer Speaks: BlogOrlando 2007

Chris Heuer spoke at the BlogOrlando 2007 festival with his presentation, “Business is Personal (again).”

Chris designed the presentation to help companies understand what it means to be a human organization.

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